Eligibility for Returns

Items must be returned within 30 days of the delivery date.

Items must be unused, unworn, and in their original condition, including the packaging (e.g., shoe box) and any included accessories or tags.

Non-Returnable Items

Items damaged due to improper use, normal wear and tear, or failure to follow care instructions.

Return Process

Initiate a Return:

Contact our Customer Service team via email at official@vorisvina.com with your order number and reason for the return.
We will review your request and provide you with a Return Authorization (RA) number and the return shipping address.

Ring Road 1, Jinjiang District No.3, 33/F, Unit 1, Building 1,No.46, East Section 5 Chengdu, 610000 Si Chuan, China

Prepare the Return:

Pack the item securely in its original packaging. Include your RA number and a copy of the purchase receipt in the package.

Ensure that the shipping label is clearly visible and any previous labels are removed.

Ship the Item:

Ship the package using a traceable shipping method. Retain the tracking number as proof of shipment.

Processing Time

- All orders are processed within **4-7 business days** (excluding sunday) after receiving your order confirmation.
- You will receive a notification when your order has been shipped, including a tracking number.

Shipping Rates and Delivery Times

We offer the following shipping options:

Ship to US 

Shipping Method	Estimated Delivery Time	Cost
Free Standard Shipping	7-13 business days	Free for orders over $70;
Standard Shipping	7-13 business days	$9.99 for orders under $70